Work at Wahoo

Category Director, Running

The Category Director of Running is a critical, highly strategic leadership role responsible for the athlete experience across the entire running product portfolio, including hardware, software, and the integrated ecosystem. You will be the driving force of the Running Category, defining the 3-5 year vision, strategy, and roadmap to establish Wahoo as a global leader in smart running fitness and training. This role requires a blend of visionary product leadership, commercial acumen, and a deep understanding of the endurance running community.

What You’ll Do

In this role, your key responsibilities are:

• Vision & Strategy: Define, own, and execute the long-term vision, strategy, and product roadmap for the entire Running Category, ensuring alignment with Wahoo’s overall mission and business goals.
• Product Leadership: Oversee the full product lifecycle for running products from concept and user research through development, launch, and end-of-life.
• Cross-Functional Leadership: Serve as the primary driver for the Running Category, leading and coordinating efforts across Engineering, Marketing, Sales, Operations, and Finance to ensure successful product development and market execution.
• Market Analysis & Business Case: Conduct in-depth market analysis, competitive assessments, and user research (qualitative and quantitative) to identify opportunities and build robust, data-driven business cases for new products and features.
• Team Development: Lead, mentor, and grow the cross functional team within the Running Category, fostering a culture of high performance, innovation, and user-centric design.
• Go-To-Market (GTM) Strategy: Collaborate with Marketing and Sales teams to develop compelling product narratives, packaging, pricing, and launch strategies that ensure competitive positioning, maximum impact, and adoption by athletes globally.

What We’re Looking For

We’d love to hear from you if the following describes you:

• Minimum of 8+ years of progressive experience in Product Management, with at least 3-5 years in a senior leadership role (Director or Category/Group Lead) managing a full product portfolio.
• Proven track record of defining and launching innovative, commercially successful consumer electronic products or fitness technology platforms.
• Deep passion for and expert knowledge of the endurance running and fitness industry.
• Exceptional leadership and communication skills, with demonstrated ability to influence and drive alignment across executive leadership and diverse cross-functional teams.
• Ability to work in a fast-paced, constantly innovating environment, demonstrating comfort with ambiguity and a bias for action.
• At Wahoo, our employees call themselves Wahooligans. To be a Wahooligan means to be driven by the purpose of building the better athlete in all of us. It means to be inspired by the vision of being THE global leader in smart fitness and training. It means operating by a core set of values that include having fun, challenging the status quo, supporting each other, taking ownership of your work, delivering results, and always doing the right thing!

E-commerce Marketplace Analyst

At Wahoo, we build training tools that athletes rely on every day. Our presence on global marketplaces like Amazon is a critical part of how we reach those athletes. As an Ecommerce Marketplace Analyst, you will be the primary engine behind our marketplace success, balancing the technical precision of logistics with the creative strategy of digital marketing. This is a versatile, high-impact role. You aren’t just looking at spreadsheets; you are managing the entire lifecycle of our products on Amazon and other marketplaces, ensuring they are in stock, highly visible, compliant, and profitable. You will act as the central hub for our marketplace operations, bringing clarity and structure to our global expansion efforts.

What You’ll Do

• Data Analysis: Align stock levels with marketing promos and budgets, providing the Business Manager with insights to drive incremental revenue opportunities.
• Experience Management: Monitor account health and customer feedback to maintain a high star rating across all marketplaces.
• Growth & Expansion: Research new marketplaces to identify growth opportunities, supporting the launch of new regions.
• Inventory & Logistics: Forecast demand to maintain a 95%+ fill rate. Manage purchase orders and optimize shipping processes to reduce freight costs while ensuring Amazon compliance.
• Marketing & Visibility: Drive sales through SEO optimization and Amazon Advertising (AMS). Manage ad spend to maintain a TACoS % and achieve top keyword rankings for priority products. Run successful marketing and sales campaigns throughout the year.
• Operational Excellence: Resolve chargebacks, shortages, and compliance issues (like suppressed listings) to keep the channel running smoothly. Align with operations on weekly ordering cycle and adjust availability and procurability of stock on hand.
• Support the Accounting Function: reconciling e-commerce payments, refunds, and credit memos across platforms, payment processors, and the general ledger to ensure accurate and timely financial reporting.

What We’re Looking For

• 3+ years of experience managing Amazon Vendor or Seller Central accounts.
• The "Whole Brain" Approach: You are comfortable switching between analytical inventory forecasting and creative marketing campaign management.
• Problem Solver: Proven ability to navigate Amazon’s complex ecosystem, from resolving operational penalties to optimizing "Detail Pages."
• Efficiency Minded: Experience maintaining healthy stock turnover (30–60 days) and managing promotional budgets for major events like Prime Day.
• Strong Communicator: Ability to collaborate with hardware, marketing, operations and supply chain teams to ensure a seamless athlete experience.

Tools & Systems (Plusses)

• Amazon Vendor Central, Amazon Advertising & Brand Registry
• NetSuite or equivalent ERP experience, office
• English, any additional languages

Executive Assistant & Office Coordinator

Ready to be the heartbeat of a fast-moving leadership team and the catalyst behind a thriving office culture?

At Wahoo, we’re seeking a dynamic, highly organized, and proactive Executive Assistant & Office Coordinator to power our executive operations and elevate our workplace experience. This role is instrumental in ensuring our senior leadership team operates seamlessly while fostering an engaging, people-first environment where teams can do their best work.

If you’re a tech-savvy multitasker who thrives on precision, anticipates needs before they arise, and loves creating positive experiences for others, this is your opportunity to make a meaningful and visible impact

What You’ll Do:

Executive support for our CEO, including:

• Managing complex calendars
• Scheduling and supporting meetings
• Arranging domestic and international travel, accommodations, and detailed itineraries
• Tracking and submitting expense reports
• Support preparation of high-quality presentations, reports, and communications

Support day-to-day facilities operations, including:

• Coordination with contractors and building management to ensure a clean, safe, and efficient Atlanta HQ office environment
• Oversee and manage office supplies including kitchen and provisions
• Manage improvement projects for Atlanta HQ office
• Develop and implement office procedures to enhance productivity and communication.
• Act as a culture ambassador by helping plan team events, team-building activities and employee engagement initiatives.

What We’re Looking For:

• Proven experience as an Executive Assistant, Office Manager, or similar administrative role.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and familiarity with digital tools (e.g., e-calendars, video conferencing, travel/expense platforms).
• Exceptional organizational and time-management skills with the ability to prioritize effectively.
• Strong written and verbal communication skills with a keen eye for detail.
• High level of discretion, professionalism, and confidentiality.
• A proactive mindset, positive attitude, and—most importantly—a certified sense of humor.

Mechanical Engineer

The Mechanical Engineer is responsible for designing and developing electromechanical fitness products across Wahoo’s indoor and outdoor training ecosystem, from early concept through mass production and into sustaining engineering and ongoing improvements. This role blends hands-on design, analysis, and lab work with close collaboration across Electrical, Firmware, Industrial Design, and Quality teams to deliver reliable, high-performance products.

Responsibilities

• Own mechanical design of subsystems and assemblies for electromechanical fitness products, including structures, mechanisms, drive systems, enclosures, and interfaces to electronics, from concept through production release.
• Select and integrate motors, transmissions, and power train components such as belt and gear drives, bearings, shafts, flywheels, and couplings, working closely with Electrical and Firmware teams on control, safety, and performance tradeoffs.
• Build and iterate robust 3D CAD models and drawings in SolidWorks, including parts, complex assemblies, exploded views, and GD&T, ensuring designs are manufacturable, serviceable, and compatible with Wahoo’s PLM and configuration management practices.
• Apply engineering analysis including hand calculations, FEA, tolerance stacks, and material selection to ensure structural integrity, stiffness, durability, and reliability under realistic loads and lifetime usage profiles.
• Define and support verification and validation plans, partnering with lab technicians and Quality to develop fixtures, tests, and pass/fail criteria, analyze test data, support DFMEA, and ensure compliance with regulatory and safety standards.
• Collaborate with Industrial Design and Product Management to translate user stories and experience requirements into clear mechanical specifications while balancing performance, cost, manufacturability, and aesthetics.
• Work directly with suppliers and contract manufacturers to bring designs into production, including DFM, DFA, and DFQ reviews, tooling decisions, and issue resolution during EVT, DVT, and PVT builds.
• Use scripting and simple tools such as Python to streamline engineering workflows, process test data, automate analysis tasks, or support basic test rigs.
• Collaborate with Firmware and Electrical teams to define interfaces, bring up prototypes, and debug cross-disciplinary issues while maintaining ownership of mechanical design and performance.

Minimum Qualifications

• B.S. in Mechanical Engineering or related field.
• 3–5 years of experience designing electromechanical products from concept through launch.
• Strong proficiency in SolidWorks for complex assemblies, detailed drawings, and PLM-controlled releases.
• Solid understanding of motor-driven system fundamentals including statics, dynamics, fatigue, vibration, friction, bearings, shafts, belt and gear drives, and safety factors.
• Experience performing structural analysis using hand calculations and FEA in SolidWorks Simulation.
• Experience with metal manufacturing processes such as machining, sheet metal, extrusions, castings, and stamping, with an understanding of DFM and cost tradeoffs.
• Experience with plastics and composite manufacturing processes including injection molding and extrusion.
• Experience planning and interpreting mechanical tests, including durability, abuse, and environmental testing.
• Comfort working with embedded electronics, sensors, and wiring, including mounting, routing, and strain relief.
• Strong communication skills and ability to thrive in a fast-moving, cross-functional team.

Preferred Qualifications

• 7+ years of experience designing electromechanical products.
• Experience with fitness, sports, or cycling hardware such as indoor trainers, smart bikes, or connected exercise equipment.
• Demonstrated use of modern digital tools, including AI-assisted workflows, to accelerate mechanical design, analysis, or documentation.
• Experience using Python, MATLAB, or similar tools to automate tests, analyze data, or build engineering utilities.
• Familiarity with embedded systems and firmware concepts such as control loops, sensor integration, and communication protocols.
• Experience working within structured product development processes including stage-gate workflows and EVT, DVT, and PVT builds.

Quality Engineer, Device Experience

Do you have the exploratory mindset to find the failures that only surface 40 miles into a ride with weak GPS and three sensors connected? If this is you, as the embedded Quality Engineer on Wahoo's Device Experience squad, you are the athlete's advocate inside the team responsible for every software touchpoint in the hardware experience. That scope covers the full arc of using a Wahoo device: discovering and onboarding a new product, configuring it before a ride, recording a workout, and ensuring the data lands correctly — on the device, in the Wahoo Cloud, and in any third-party platforms the athlete has authorized.

What You’ll Do

Your primary job is to make the squad better at building quality by shaping test strategy from the start of each increment, helping engineers write tests at the right layer, and ensuring that every release goes out with honest, data-driven readiness signals. Reducing Change Failure Rate is the measure of whether this is working. You combine systematic test design with the exploratory mindset needed to find failures that only surface under real-world conditions — the kind that happen on a long ride with weak GPS and three sensors connected. The best person in this role will have been that athlete: someone who knows what it feels like when a workout doesn't sync, a sensor drops mid-ride, or a route fails to transfer before a race.

• Embedded Squad Quality: Work as a full member of the Device Experience squad — participating in planning, shaping acceptance criteria and definition of done, identifying coverage risks before implementation begins, and ensuring every meaningful change ships with evidence of validation.
• Test Strategy and Layering: Drive the right-layer approach for every feature: advocate for unit and contract/service tests first, UI and end-to-end journey tests only where they add unique value. Pair with developers to improve testability during the design phase.
• End-to-End Validation: Own the "Workout Pipeline." This includes sensor data capture (ANT+/BLE), in-ride reliability, firmware provisioning (OTA), and post-ride syncing to Wahoo Cloud and third-party platforms like Strava and Zwift.
• Real-World & Exploratory Testing: Move beyond the simulator. Perform hands-on testing in real-world conditions (movement, poor GPS, low battery, multi-sensor interference) to find edge cases that only appear on the road.
• Test Case Development: Design clear, comprehensive test cases that cover functional requirements, edge cases, and realistic athlete usage scenarios — interval workouts, long rides, multi-sensor setups, poor connectivity conditions, and post-ride sync.
• CI Integration: Identify the test cases with the highest return on automation — the checks that catch real regressions, run reliably, and give engineers a fast signal on PRs and nightly builds. Translate those into automated suite coverage and help move the team toward automated release gates for critical journeys.
• Release Readiness: Provide clear, data-driven readiness signals ahead of monthly device software releases and biweekly mobile train promotions. Document known gaps and risks explicitly so leadership has an honest view of what is and isn't validated.
• Defect Triage: Investigate and reproduce complex, intermittent issues — ANT+/BLE sensor failures, device-to-app pairing problems, sync errors — with clear reproduction steps and root-cause analysis. Work with the Hardware-in-the-Loop (HiL) team when lab infrastructure is needed to replicate conditions.

Wahoo Context

• Scope: Device Experience owns software interfaces that support athletes using Wahoo hardware — the companion app flows for onboarding and configuration, the cloud APIs that store and process workout data, and the integrations that distribute it to third-party platforms. Quality failures anywhere in this chain are visible to athletes.
• Hardware Surface: Wahoo's product line includes ELEMNT bike computers (BOLT, ROAM, ACE), KICKR smart trainers, and TRACKR heart rate monitors. Each product brings its own pairing, configuration, firmware provisioning, and data-capture requirements. Onboarding a new product category means a new test surface.
• Sensor Ecosystem: ELEMNT devices communicate with a broad matrix of third-party ANT+ and BLE sensors — power meters, heart rate monitors, cadence sensors, Di2/AXS shifters, and radar units. Connectivity quality is one of the most athlete-visible dimensions of the product.
• Third-Party Integrations: Workout data must reach Strava, TrainingPeaks, Zwift, and other platforms athletes depend on. Validating these integrations — including post-ride data delivery — is part of the Device Experience quality surface.
• HiL Team Collaboration: Hardware-in-the-Loop testing and device lab operations are owned by a dedicated HiL team. The HiL team owns and drives coverage of the highest-priority athlete journeys, and coordinates with embedded QEs to stay current on squad priorities. Your role is to be a clear, informed partner — surfacing what matters for Device Experience so that coverage stays aligned with what athletes actually do.
• Working Model: This role operates on an embedded model — you work day-to-day as a member of the Device Experience squad while reporting into the Quality Engineering function. The QE function sets quality strategy, standards, and tooling direction; the squad is where the work happens. You'll have peers in QE working across other squads and a shared community for craft development, retrospectives, and cross-squad quality initiatives.

What We’re Looking For

• 3+ years of software Quality Engineering, with meaningful time spent testing mobile apps, APIs, or hardware-adjacent software
• Experience designing test cases and test strategies, not just executing them — can look at a feature and identify what needs to be tested, at what layer, and why
• Hands-on experience writing and maintaining automated test suites (any language/framework — the skill matters more than the specific tool)
• Experience testing across more than one layer of a system — mobile app, backend API, or device — and understanding how failures at one layer surface in another
• Familiarity with bug tracking and test management tools (Jira, TestRail, or similar); writes clear, reproducible defect reports
• Comfort working directly with physical hardware devices; willingness to test against real devices, not just emulators or mocks
• Experience working within a CI/CD pipeline; understanding of where test automation fits in the build and release process
• Ability to reproduce and triage intermittent failures; patient, methodical approach to flaky or environment-sensitive issues
• Strong written communication; can document test results, coverage gaps, and release risks for both engineering and leadership audiences
• Experience testing Bluetooth (BLE) or ANT+ connectivity, or comparable wireless/IoT protocol experience, is a plus
• Active cyclist or runner; you understand how athletes train and what failure feels like from the other side of the screen
• Familiarity with Wahoo products as a user is a strong plus — knowing the product from the athlete's perspective directly improves test judgment

Success Indicators

• Change Failure Rate for Device Experience features is trending down; quality issues are prevented, not just caught Issues are found early — on PRs and in nightly runs — rather than surfacing late in the release cycle or reaching athletes
• Test coverage is layered correctly; unit and contract/service tests carry the load, with targeted end-to-end checks for the journeys that matter most
• Athletes can onboard a new Wahoo device, complete a workout, and find their data where they expect it — and regressions to that flow are caught before they reach production
• Critical journeys have defined automated checks and pass consistently on every release candidate
• The highest-value test cases are running in CI; automated coverage grows deliberately, with low flake rates and a clear signal on every PR
• Test cases reflect how athletes actually use the products — not just happy paths, but the scenarios that matter on a real ride or race day
• Defect reports are clear and reproducible; engineers can act on them without back-and-forth
• Coverage gaps and known risks are documented explicitly; leadership has an honest view of readiness before each release
• Release readiness signals arrive on time and are acted on; no surprises at train promotion time

Senior Applied Data Scientist

The Senior Applied Data Scientist sits at the intersection of data science, embedded systems, and product innovation, turning complex sensor and athlete data into reliable, production-ready intelligence. This role leads the development of advanced algorithms and sophisticated models with a high level of autonomy and strategic impact. From early-stage development through production and field use, this position drives clarity in the face of ambiguity, solving complex challenges at the system and feature level while partnering cross-functionally to translate data into actionable insights that elevate the athlete experience.

Responsibilities

• Own the development, validation, and refinement of complex algorithms and predictive models that support product functionality, athlete metrics, and control systems.
• Work with data from sensors, embedded devices, and user activity, ensuring quality, robustness, and interpretability.
• Collaborate closely with adjacent engineering teams to translate algorithms into production-ready implementations.
• Diagnose and resolve production and field issues related to data quality, metrics, or model behavior.
• Design and execute validation plans to evaluate model performance, stability, and edge-case behavior using real-world data.
• Maintain data pipelines and analysis workflows in Python, and develop tools to automate testing, data validation, and reporting.
• Communicate highly technical information to both technical and non-technical audiences.
• Provide technical guidance and informal mentorship to Data Scientists; review code, reports, and project deliverables.

Scope & Decision Authority

• Own defined modeling systems or metric families with minimal oversight.
• Make independent methodological decisions within scope; escalate when tradeoffs affect product behavior, athlete trust, or cross-functional commitments.
• Represent data science interests for assigned areas.

Minimum Qualifications

• Bachelor’s degree in a quantitative field (Engineering, Computer Science, Mathematics, Physics, or similar); Master’s or PhD preferred.
• 5–8 years of professional experience in data science, applied modeling, or engineering in product-focused environments.
• Proven track record shipping and owning production algorithms and metrics end-to-end.
• Ability to lead technical direction within a defined scope.
• Proficiency in Python, MATLAB, and C/C++ for model development, analysis, and visualization.
• Strong time-series and signal processing knowledge, including feature engineering, filtering, segmentation, and performance evaluation.
• Strong software engineering fundamentals (version control, code review, documentation, automated testing) with a focus on maintainability.
• Ability to lead technical design discussions, evaluate tradeoffs (accuracy, latency, robustness, maintainability), and align cross-functional teams.
• Ability to communicate clearly with cross-functional partners and leadership.
• Ability to travel internationally as required, typically once or twice per year.
• Interest in fitness and endurance sports is a plus.

Senior Electrical Engineer

The Senior Electrical Engineer owns complex circuits and small electrical subsystems, operating with a high degree of independence and judgment. This role supports products across the development, production, and field life-cycle phases. Can perform root cause analysis of system-level design issues.

What You’ll Do

• Own design and delivery of complex circuits, boards, and electrical subsystems within a product.
• Balance performance, power, cost, reliability, and manufacturability in electrical designs.
• Lead development process with third parties through EVT, DVT, and PVT build phases.
• Support failure analysis, root-cause investigations, and corrective actions for production and field issues.
• Collaborate closely with Firmware, Mechanical, Test, Program Management, and Operations to resolve cross-functional issues.
• Provide technical guidance and informal mentorship to other Engineers.
• Embedded system design, switching power supply design, high speed circuit design, RF design related to Wi-Fi, BLE, ANT+, GNSS, and LTE.
• Design, integrate, and support RF and wireless subsystems (e.g., Bluetooth, ANT+, Wi-Fi, GNSS) within electromechanical products, including schematic development, coordination of PCB layout and antenna implementation, hardware bring-up, and validation of RF performance in real-world use.
• Product lifecycle management by issue engineering change orders, production go/no-go decisions and field remediation solutions.
• Capturing schematics, designing layout, or collaborating with third parties using Altium Designer and releasing all files into Wahoo’s PLM system.
• Ability to perform complex lab tasks through the use of soldering equipment, o-scopes, logic analyzers, or other bench lab equipment.

What We’re Looking For

• Bachelor's degree in electrical engineering; master's degree preferred.
• 5–8 years of professional experience delivering electromechanical products.
• Demonstrated ownership of electrical hardware through multiple build cycles and into production.
• Manages time and priorities across multiple product timelines and development stages.
• Strong debugging and root cause analysis skills.
• Comfort operating with ambiguity and resolving problems independently.
• Interest in fitness and endurance sports is a plus.

Sr Project Manager – Indoor Training Products (Trainers & Smart Bikes | Treadmills)

At Wahoo, we build training tools that athletes rely on every day — from smart trainers and smart bikes to connected treadmills. As Senior Project Manager for Indoor Training Products, you’ll lead the development of our most complex electromechanical systems, guiding programs from early concept through EVT/DVT/PVT and into production.

This is a pure individual contributor role. You won’t manage people, but you will lead programs — coordinating engineering, design, operations, and partners to deliver high-quality products on time and at scale. You’ll report into the Technical Lead for Indoor Training Products and work closely with hardware, firmware, software, industrial design, product management, and supply chain.

We’re actively building and maturing our development processes. That means this role is not about enforcing rigid bureaucracy — it’s about bringing clarity, structure, and momentum to a lean, highly capable team.

At Wahoo, we believe the best products come from people who use them. Every employee is equipped with one of our flagship products — like a smart bike or smart trainer — along with a heart-rate monitor. You’ll live with the same products our customers do, bringing an athlete’s perspective into program decisions.

What You’ll Do

• Own end-to-end program execution for indoor cycling and running products, from concept through production.
• Build and manage integrated schedules across mechanical, electrical, firmware, software, ID, operations, and suppliers.
• Drive EVT/DVT/PVT planning, execution, and readiness, including phase reviews, build planning, and risk assessments, identify program risks early and lead cross-functional mitigation plans across cost, schedule, performance, quality, and supply.
• Coordinate internal engineering teams and external partners/ODMs as products mature.
• Support build execution, issue triage, and tradeoff decisions during critical development phases.
• Partner closely with technical leads to balance engineering rigor with speed and learning.
• Help define, refine, and scale Wahoo’s product development processes, tools, and operating cadence.
• Use data - test results, field feedback, reliability metrics, and manufacturing yields - to inform program decisions.

What We’re Looking For

• 7+ years of experience leading complex hardware programs, preferably electromechanical consumer products.
• Strong bias toward a mechanical systems background (enclosures, structures, thermal, DFM/DFX), with the ability to coordinate across EE and firmware.
• Proven experience running NPI programs through EVT/DVT/PVT.
• Experience managing products across multiple production scales, from low-volume (~1,000 units/year) to high-volume (~200,000+ units/year).
• Familiarity with both internal development and ODM/contract manufacturing models.
• Strong organizational and communication skills — able to lead through influence in a lean organization.
• Comfort operating in evolving processes and helping bring discipline without slowing teams down.
• Willingness to travel occasionally to support builds and supplier engagement.

Tools & Systems (Plusses)

Experience with one or more of the following is a plus:

• Upchain (PLM)
• Jira & Confluence (program tracking and documentation)
• Smartsheets (schedule and dependency management)
• NetSuite (ERP / supply chain awareness)

Nice to Have

• Experience with fitness equipment, connected devices, or durable consumer products.
• Background in endurance sports, cycling, running, or structured training — or strong curiosity about how athletes use products in the real world.
• Experience supporting products through early ramp, yield learning, and post-launch stabilization.

Senior UX/UI Designer

We’re looking for a Senior UX Designer with strong research, UX, and visual design skills to help shape the next generation of Wahoo’s digital experience. You’ll collaborate closely with designers, engineers, and product managers to create intuitive, user-centered solutions that elevate the athlete experience across Wahoo’s ecosystem.

Responsibilities

• Design highly engaging user interfaces for Wahoo’s consumer-facing mobile application.
• Ensure a seamless user experience across Wahoo’s digital touchpoints, including the mobile app, bike computers, and website.
• Apply strong visual design expertise to craft simple, intuitive, and aesthetically refined interfaces.
• Contribute to and evolve the Design System to ensure consistency and scalability.
• Use design thinking to navigate ambiguity and solve complex product challenges.
• Rapidly iterate using low-to-mid-fidelity wireframes and interactive prototypes.
• Conduct usability testing to validate assumptions and refine designs.
• Define design requirements informed by user research, product goals, and technical constraints.
• Perform qualitative and quantitative research to uncover user needs, behaviors, and pain points.
• Collaborate closely with cross-functional teams to shape engaging product experiences.
• Ensure a seamless, cohesive experience across all Wahoo digital products.
• Work closely with engineers to maintain design intent and optimize implementation.

Qualifications

• 5+ years of experience in UX design within an agency, startup, or product-focused environment.
• Strong portfolio demonstrating research-driven, user-centered designs.
• Expertise in visual design, wireframing, prototyping, and usability testing.
• Ability to design simple, intuitive interfaces with a systematic approach.
• Experience designing consumer-facing digital products.
• Strong collaboration skills with the ability to give and receive feedback effectively.
• Proficiency in Figma.
• Experience designing for iOS and Android platforms.
• Strong problem-solving skills and exceptional attention to detail.
• Experience working in agile environments.
• Bonus: Expertise in designing for devices with limited technical capabilities, such as bike computers.
• Bonus: Experience working with hardware or integrated systems.
• Bonus: Passion for endurance sports.

Senior Quality Engineer

Do you love the idea of being the guardian of an athlete’s digital journey—from their first pedal stroke to their post-workout upload? As Wahoo’s Senior Quality Engineer, you’ll own the end-to-end technical integrity of our connected ecosystem, ensuring every sensor, app, and cloud integration performs flawlessly. You’ll move beyond isolated testing to design validation frameworks, anticipate integration risks, and engineer seamless athlete experiences across firmware, mobile, and cloud. If you’re a systems thinker who thrives on solving complex, real-world challenges and pushing the limits of connected performance, this is your chance to make every athlete’s journey rock-solid.

What You’ll Do

• System-Wide Test Architecture: Design and maintain test automation frameworks that validate cross-platform data flows and API consistency between firmware, mobile, and cloud.
• Integration Strategy: Define the “what” and “how” of testing for features that span multiple technical domains, ensuring no quality gaps exist at the hand-off points between systems.
• Ecosystem Validation: Own the quality of the full athlete journey, including complex 3rd-party integrations with Apple Health, Garmin Connect, and TrainingPeaks.
• Risk Architecture: Identify systemic risks in technical designs early in the development cycle, advocating for “testability” across the entire stack to catch integration failures before they reach production.
• Advanced Root Cause Analysis: Lead the investigation into complex, multi-system bugs — such as sync failures, data corruption across platforms, or latent connectivity issues— that require deep technical triage.
• Release Readiness Ownership: Serve as the final authority on ecosystem stability, providing data-driven recommendations for releases based on cross-platform performance metrics.

Wahoo Integration Context

• End-to-End Ownership: Responsible for ensuring a new ELEMNT feature works seamlessly across firmware, companion app, cloud sync, and external partner APIs.
• Performance & Reliability: Design stress tests that validate the system’s ability to maintain stable connections (ANT+/BLE) and data integrity during high-load athlete scenarios.
• Device Lab Strategy: Own the development of automated test fixtures and Hardware-in-the-Loop (HIL) environments to simulate real-world integration scenarios at scale.

What We’re Looking for

• 6+ years of software Quality Engineering, Systems Engineering, or Integration Engineering
• Strong test automation skills; experience designing and maintaining test frameworks
• Experience using AI tools (e.g., GitHub Copilot, Claude, or specialized LLM agents) to accelerate the creation of test scripts and documentation
• Experience testing across mobile, cloud, and embedded/firmware platforms
• Deep understanding of testing methodologies, strategies, and best practices
• Experience with CI/CD integration and DevOps practices
• Track record of improving quality processes and test infrastructure
• Strong analytical skills; ability to identify patterns and root causes
• Experience mentoring or leading other quality engineers
• Excellent communication skills, can articulate quality status and risks to technical and non-technical audiences
• Experience with performance testing and reliability testing
• Experience with hardware/firmware testing
• Experience in consumer electronics or IoT products

Wahooligan Experience Trainer

We are seeking an experienced and motivated Wahooligan Experience Trainer to develop, deliver, and continuously improve training programs for our customer service team. This role is responsible for onboarding new hires, enhancing product and service knowledge, strengthening communication skills, and ensuring consistent, high-quality customer experiences. The ideal candidate is passionate about coaching others, driving performance improvement, and fostering a culture of excellence.

What You’ll Do

• Design, develop, and deliver engaging training programs for new hires and existing customer service representatives
• Conduct onboarding sessions covering policies, systems, products, and customer experience standards
• Facilitate workshops focused on communication skills, conflict resolution, problem-solving, and service excellence
• Monitor and evaluate employee performance to identify skill gaps and training needs
• Provide one-on-one coaching and feedback to improve individual and team performance
• Collaborate with management to align training initiatives with business goals and KPIs
• Collaborate with Subject Matter Experts, Product Management, WX Systems Admin, and QA to ensure digestible training materials support product releases & change
• Develop training materials, manuals, e-learning modules, and job aids
• Track training effectiveness through assessments, surveys, and performance metrics
• Stay current with industry best practices and customer service trends
• Support Quality Assurance initiatives and continuous improvement efforts

What We’re Looking For

• 2–5+ years of experience in customer service, training, or team leadership
• Proven experience designing and delivering training programs
• Strong presentation and facilitation skills
• Excellent interpersonal and communication abilities
• Experience with CRM systems and customer service tools
• Ability to analyze performance data and translate insights into training strategies

Key Competencies

• Coaching and mentoring
• Performance management
• Emotional intelligence
• Organizational and time management skills
• Adaptability and a continuous learning mindset
• Collaboration and teamwork

Performance Metrics

• Speed to Proficiency for onboarding agents
• In partnership with Sr. Leadership
• Internal Quality Score
• Post-90 Days
• Ongoing escalation support
• Updated quarterly, based on product rollout
• Training completion and assessment scores
• Attendance Rate
• ~90% Pass Rate (New Hire & Continuous Education modules)
• Employee engagement and retention rates
• Pulse survey/feedback for trainer